Payment Policy

Payment Methods

We accept below payment method:

Paypal and Credit card

Credit Cards: Visa, MasterCard, American Express.

Debit Cards: Cards with a Visa or MasterCard logo.

Please note that all payments are subject to verification and approval by our payment processor. Ensure your information is accurate to prevent delays in order processing.

Credit Card Payment
Steps:
1. Select Products and Add to Cart: Customers browse products on the website and add their desired items to the cart.
2. Proceed to Checkout: Customers click on the cart icon and proceed to the checkout page.
3. Enter Shipping Information: Input shipping address and contact details.
4. Select Payment Method: Choose "Credit Card Payment."
5. Enter Credit Card Information:- Card number
- Expiry date
- CVV code (security code)
6. Confirm Order: Customers review the order details and click "Submit Order" if everything is correct.
7. Payment Completion: The system processes the payment request, and upon success, displays a payment confirmation page and sends a confirmation email to the customer.

PayPal Payment
Steps:
1. Select Products and Add to Cart: Customers browse products on the website and add their desired items to the cart.
2. Proceed to Checkout: Customers click on the cart icon and proceed to the checkout page.
3. Enter Shipping Information: Input shipping address and contact details.
4. Select Payment Method: Choose "PayPal Payment."
5. Redirect to PayPal Page:- The system automatically redirects to the PayPal login page.
6. Log in to PayPal Account: Customers enter their PayPal account credentials and log in.
7. Confirm Payment Details:- Review payment information and shipping address.
8. Complete Payment: Click “Pay,” and the system processes the payment request. Upon success, it returns to the website, displays a payment confirmation page, and sends a confirmation email to the customer.

Payment security

We take security very seriously, so your personal details will be protected. We use the industry standard encryption protocol known as Secure Socket layer (SSL) and other reasonable measures to protect your information from unauthorized use or disclosure. All the confidential data like payment information is encrypted and transmitted through a secure channel using SSL encryption.

 Payment Processing Time

Payments are typically processed immediately. However, depending on your bank or credit card company, it may take 2-3 business days for the transaction to be reflected on your account statement.

 Sales tax

Sales tax will be applied to your total order during the checkout process. The tax amount is determined by the billing address and the tax regulations specific to that region.

 Invoice and Receipt

Upon successful processing of your payment, an email confirmation will be dispatched to you, which will include your invoice and order number. It is advisable to retain this documentation for your records.

Failed or Declined Payments

In the event of a failed or declined payment, your order will not be processed. We will inform you promptly so that alternative payment arrangements can be made.

Changes to Payment Policy

lycheepuzzles hereby notifies that the Payment Policy is subject to modification at any given time. As such, it is advised to regularly review the policy. Amendments and clarifications shall be effective immediately upon their publication on the website.

Contact Us

For any inquiries or clarifications regarding this Payment Policy, we kindly request you to contact our esteemed Customer Service Department: 
Email: service@lycheepuzzles.com
Phone Number:+86-13123494696
Address: 5th Floor, Room B, Gala Commercial Building, 114-118 Lockhart Road, Wan Chai, Hong Kong.